I recently replaced a HP color inkjet printer to an Epson for a business, the prior HP printer had a touch screen and seemed fairly easy to navigate.

I installed the driver for the Epson, tested a print page and set the “Let Windows Decide on your default printer” to off, I’ve been having issues with that setting since it is already set to on in most Windows 11 PCs as is. The setting causes Windows to choose different printers without the user being aware, so every time I get a chance when I hear a client state “My printer isn’t printing” I set it to off.

After a few days I had the client say that he doesn’t know how to scan with the Epson, so I took a trip to the location close by and found that the easier to use optional software for Epson wasn’t installed.

So I installed the Epson software and left a shortcut on the Desktop for easy access and use, it provided a step by step program that I couldn’t see going wrong.

I still wonder how it’s operating since after a few weeks he was let go from the company and I haven’t heard any complaints from the person operating the machine now.

I believe it’s fixed but how would I be sure.